When refunds are considered, why challenges can't be cancelled, and how to request a review.
Last updated: September 20, 2026
Weight Wagers is built around accountability. Your entry fee is your stake in your own goal, and the challenge only works if everyone who joins stays in. Please make sure you can take part in the full challenge before you join.
Refunds are not guaranteed, but may be considered in cases of medical emergencies with proof. Every refund request is reviewed on a case-by-case basis.
We truly believe in the accountability aspect of this platform and would not like users to quit half way through. Leaving a challenge early also affects the other participants.
No. Once a challenge starts, you cannot cancel or switch challenges. This keeps things fair for everyone taking part.
Free challenges have no entry fee, so there is nothing to refund.
Occasionally a payment is confirmed but the join cannot finish, for example when a rolling challenge has no recent Apple Health weigh-in to use as your baseline. The app will walk you through finishing the join. If you cannot complete it, contact support with the transaction ID from Profile › Transaction History and we will sort it out.
Email support@weightwagersapp.com from the address on your account with:
We reply to every request. Approved refunds are returned to the original payment method.
See also the Challenge Rules and the Terms of Service.